Our Process

Contact Us

Call, e-mail, write, or make an appointment to meet with us in our offices in Portland, Oregon, Salt Lake City or Las Vegas. We are eager to serve you, and will strive to make your experience with us as welcoming, straightforward and simple as possible.

Service Response

In many instances, the discovery process can start immediately, working with you over the phone or via email. If we are at a job site or with another client, we will do our best to return your call or email within 24 hours. Formal requests for information requiring research and documentation may take slightly longer.

What to Expect

When you work with Western Architectural, you will have a direct relationship with the consultant or project manager most involved with your account. We document site visits, meetings, and project developments, so you always have a paper trail of the work performed. Our goal is to let you know what to expect along the way, so there are no surprises.

Our clients often request our presence at their job site to oversee, guide, or inspect the construction or repair process. Our documentation methods include written notes, digital photo logs, and scientific analysis when necessary (elevated moisture readings, organic growth, indoor air quality assessments, etc.) Reports are usually delivered within 7-10 business days, depending on the project size. Larger building complexes may take longer.

The Bidding Process

When you request consulting services from Western Architectural, we prepare a written estimate based on our time, expenses and materials needed to perform the scope of services outlined in our proposal. We can also provide market cost estimates for the actual repair or construction work we recommend, based on current labor and materials prices. Our aim is to help you choose the right course of action for your building and budget.

Follow-up Work

In many cases, our role in a project is done before the actual repair or construction process begins. We provide a plan for construction or remediation - then a contractor hired by you (and in some cases, recommended by Western Architectural) performs the actual work. However, if desired, Western Architectural can provide construction administration services, and oversee the construction or repair process. We provide independent, third-party assessments and testing services, to ensure the quality of the repairs or construction, as well as scientific testing and analysis to determine whether moisture and mold levels have been adequately corrected.

Our Guarantee

Western Architectural unconditionally guarantees the quality of work performed by our consultants. However, we cannot guarantee work performed by outside contractors, architects or employees of other firms. In these areas, our services are advisory. Before, during, and at the end of every project, our goal is to provide professional consulting expertise that results in the highest level of client satisfaction.

"During our recent remodel, Western Architectural was extremely helpful in “taking the lead” on this project, from beginning to end. Thanks to their knowledge, expertise
and advice, we are now working in what I feel is one of the finest looking facilities/buildings in the city."

—Tim Brice, Facilities Coordinator Oregon Cascades West Council of Governments

"For over five years I have worked with Eric Hoff and members of his staff. We have worked together to bring peace of mind to owners of a wide range of buildings, from high rises on the Portland Waterfront to hotels on the beach and high end residences in the Willamette Valley. Their building knowledge and experience, their well-managed and well-equipped staff, their depth of skills and abilities, and their commitment to clients and other team members make them leaders in their industry."

—T. Jeff O’Neal II, P.E., McCann Engineering